new

osinaweb/customercore/add/urls.py

@@ -5,7 +5,5 @@ from . import views
 urlpatterns = [
     # ADD
     path('ticket/', views.customer_add_ticket, name='customeraddticket'),
-    path('customer/ticketupdate/<int:ticket_id>/', views.customer_add_ticket_update, name='customeraddticketupdate'),
-    path('ticketupdatereaction/<str:reaction_type>/<int:ticketupdate_id>/', views.customer_add_ticket_update_reaction, name='customeraddticketupdatereaction'),
 
 ]

osinaweb/customercore/add/views.py

@@ -20,19 +20,14 @@ def customer_add_ticket(request, *args, **kwargs):
     if request.method == 'POST':
         project = None
         product = None
-        departments = [support_department]
         regarding = 'General/Account/Billing'
         if request.POST.get('project') and request.POST.get('regarding') == 'Project':
             project = get_object_or_404(Project, id=request.POST.get('project'))
-            project_types = project.project_type.all() 
-            departments = [project_type.department for project_type in project_types]
             regarding = 'Project/Product'
         elif request.POST.get('product') and request.POST.get('regarding') == 'Product':
             product = get_object_or_404(Item, id=request.POST.get('product'))
-            departments = [product.item_type.department]
             regarding = 'Project/Product'
         ticket = Ticket(
-            status = 'Open',
             customer = request.user.customerprofile,
             title = request.POST.get('title'),
             description =  request.POST.get('description'),
@@ -40,10 +35,9 @@ def customer_add_ticket(request, *args, **kwargs):
             project = project,
             product = product,
             opened_by = request.user,
-            opened_date = datetime.now()
+            opened_date = datetime.now(),
         )
         ticket.save()
-        ticket.departments.set(departments) 
         
         ticket_status = TicketStatus(
             ticket = ticket,
@@ -53,6 +47,13 @@ def customer_add_ticket(request, *args, **kwargs):
         )
         ticket_status.save()
 
+        ticket_department = TicketDepartment(
+            ticket=ticket,
+            department=support_department,
+            date_added=datetime.now()
+        )
+        ticket_department.save()
+        
 
         file_paths = request.POST.getlist('filePath') 
 
@@ -63,22 +64,8 @@ def customer_add_ticket(request, *args, **kwargs):
             )
             ticket_attachment.save()
 
+        return redirect('ticketroom', ticket_number=ticket.ticket_number)
 
-        department_ids = [dept.id for dept in departments]
-        staff_profiles = StaffProfile.objects.filter(staff_position__department__id__in=department_ids, active=True)
-        print(staff_profiles)
-        for staff in staff_profiles:
-            subject = f"New Ticket Opened: {ticket.title}"
-            html_message = render_to_string('email_templates/new_ticket.html', {
-                'ticket': ticket,
-                'staff_first_name': staff.user.first_name
-            })
-            plain_message = strip_tags(html_message)
-            from_email = settings.DEFAULT_FROM_EMAIL
-            to_email = staff.user.email
-
-            send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
-        return redirect('customerticketdetails', ticket_number=ticket.ticket_number)
     
     context = {
         'customer_products': customer_products,
@@ -90,95 +77,4 @@ def customer_add_ticket(request, *args, **kwargs):
 
 
 
-@customer_login_required
-def customer_add_ticket_update(request, ticket_id):
-    ticket = get_object_or_404(Ticket, id=ticket_id)
-
-
-    if request.method == 'POST':
-        ticket_update = TicketUpdate(
-            ticket = ticket,
-            description =  request.POST.get('description'),
-            added_by = request.user,
-            date_added = datetime.now(),
-        )
-        ticket_update.save()
-        
-
-        file_paths = request.POST.getlist('filePath') 
-
-        for file_path in file_paths:
-            ticket_attachment = TicketAttachment(
-                ticket_update=ticket_update,
-                file_path=file_path  
-            )
-            ticket_attachment.save()
-
-    
-        if ticket.ticket_members.exists():
-            members_ids = ticket.ticket_members.values_list('id', flat=True)
-            staff_profiles = StaffProfile.objects.filter(id__in=members_ids)
-        else:
-            department_ids = ticket.departments.values_list('id', flat=True)
-            staff_profiles = StaffProfile.objects.filter(staff_position__department__id__in=department_ids, active=True)
-
-        
-        for staff in staff_profiles:
-            subject = f"New Ticket Update: {ticket.title}"
-            html_message = render_to_string('email_templates/new_ticket_update.html', {
-                'ticket_update': ticket_update,
-                'staff_first_name': staff.user.first_name
-            })
-            plain_message = strip_tags(html_message)
-            from_email = settings.DEFAULT_FROM_EMAIL
-            to_email = staff.user.email
-
-            send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
-
-
-        return redirect('customerticketdetails', ticket_number=ticket.ticket_number)
-    
-    context = {
-        'ticket': ticket,
-    }
-
-    return render(request, 'add_templates/customer-add-ticket.html', context)
-
-
-
-@customer_login_required
-def customer_add_ticket_update_reaction(request, reaction_type, ticketupdate_id):
-    ticket_update = get_object_or_404(TicketUpdate, id=ticketupdate_id)
-    
-    existing_reaction = TicketUpdateReaction.objects.filter(ticket_update=ticket_update, customer=request.user).first()
-    
-    if existing_reaction:
-        # If the existing reaction type is equal to the new reaction, delete it
-        if existing_reaction.reaction == reaction_type:
-            existing_reaction.delete()
-        else:
-            # If not, delete all previous reactions and add a new one
-            TicketUpdateReaction.objects.filter(ticket_update=ticket_update, customer=request.user).delete()
-            reaction = TicketUpdateReaction.objects.create(
-                ticket_update=ticket_update, 
-                reaction=reaction_type,
-                customer=request.user
-            )
-    else:
-        # If there's no existing reaction, simply add the new one
-        reaction = TicketUpdateReaction.objects.create(
-            ticket_update=ticket_update, 
-            reaction=reaction_type,
-            customer=request.user
-        )
-    
-    return redirect('customerticketdetails', ticket_number=ticket_update.ticket.ticket_number)
-
-
-
-
-
-
-
-
 

osinaweb/osinacore/add/views.py

@@ -656,42 +656,32 @@ def add_reaction(request, status_id, emoji):
 def add_ticket(request, customer_id):
     customer = get_object_or_404(CustomerProfile, id=customer_id)
     customer_orders = Order.objects.filter(customer=customer)
-    customer_orders_with_last_status = customer_orders.annotate(
-        max_status_date=Max('orderstatus__date'))
-    customer_orders_completed = customer_orders_with_last_status.filter(
-        orderstatus__status='Completed', orderstatus__date=F('max_status_date'))
-    customer_products = OrderItem.objects.filter(active__in=[
-                                                 True, None], item__type='Product', order__customer=customer, order__in=customer_orders_completed)
+    customer_orders_with_last_status = customer_orders.annotate(max_status_date=Max('orderstatus__date'))
+    customer_orders_completed = customer_orders_with_last_status.filter(orderstatus__status='Completed', orderstatus__date=F('max_status_date'))
+    customer_products = OrderItem.objects.filter(active__in=[True, None], item__type='Product', order__customer=customer, order__in=customer_orders_completed)
     customer_projects = Project.objects.filter(customer=customer)
     all_departments = Department.objects.all().order_by('name')
-
     support_department = get_object_or_404(Department, name='Support')
 
     if request.method == 'POST':
         project = None
         product = None
         regarding = 'General/Account/Billing'
-        departments = [support_department]
 
         if request.POST.get('project'):
-            project = get_object_or_404(
-                Project, id=request.POST.get('project'))
+            project = get_object_or_404(Project, id=request.POST.get('project'))
             regarding = 'Project/Product'
-            project_types = project.project_type.all()
-            departments = [
-                project_type.department for project_type in project_types]
 
         elif request.POST.get('product'):
             product = get_object_or_404(Item, id=request.POST.get('product'))
-            departments = [product.item_type.department]
             regarding = 'Project/Product'
 
-        if request.POST.getlist('departments'):
-            department_ids = request.POST.getlist('departments')
-            departments = Department.objects.filter(id__in=department_ids)
+        if request.POST.get('department'):
+            department = get_object_or_404(Department, id=request.POST.get('department'))
+        else:
+            department = support_department
 
         ticket = Ticket(
-            status='Open',
             customer=customer,
             title=request.POST.get('title'),
             description=request.POST.get('description'),
@@ -711,7 +701,14 @@ def add_ticket(request, customer_id):
         )
         ticket_status.save()
 
-        ticket.departments.set(departments)
+
+        ticketdepartment = TicketDepartment(
+            ticket=ticket,
+            department=department,
+            date_added = datetime.now()
+        )
+        ticketdepartment.save()
+        
 
         file_paths = request.POST.getlist('filePath') 
 

osinaweb/support/admin.py

@@ -8,3 +8,5 @@ admin.site.register(TicketRead)
 admin.site.register(TicketUpdate)
 admin.site.register(TicketAttachment)
 admin.site.register(TicketUpdateReaction)
+admin.site.register(TicketDepartment)
+admin.site.register(TicketStaff)

osinaweb/support/consumers.py

@@ -12,6 +12,7 @@ from django.template.loader import render_to_string
 from asgiref.sync import async_to_sync
 
 
+
 class TicketRoomConsumer(WebsocketConsumer):
     def connect(self): 
         self.user = self.scope['user']

osinaweb/support/migrations/0002_remove_ticket_departments_and_more.py

@@ -0,0 +1,41 @@
+# Generated by Django 4.2.5 on 2024-06-29 17:45
+
+from django.db import migrations, models
+import django.db.models.deletion
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('osinacore', '0085_rename_date_staffposition_start_date_and_more'),
+        ('support', '0001_initial'),
+    ]
+
+    operations = [
+        migrations.RemoveField(
+            model_name='ticket',
+            name='departments',
+        ),
+        migrations.RemoveField(
+            model_name='ticket',
+            name='ticket_members',
+        ),
+        migrations.CreateModel(
+            name='TicketStaff',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('date_added', models.DateTimeField()),
+                ('staff', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='osinacore.staffposition')),
+                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='support.ticket')),
+            ],
+        ),
+        migrations.CreateModel(
+            name='TicketDepartment',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('date_added', models.DateTimeField()),
+                ('department', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='osinacore.department')),
+                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='support.ticket')),
+            ],
+        ),
+    ]

osinaweb/support/migrations/0003_remove_ticket_status.py

@@ -0,0 +1,17 @@
+# Generated by Django 4.2.5 on 2024-06-29 17:47
+
+from django.db import migrations
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('support', '0002_remove_ticket_departments_and_more'),
+    ]
+
+    operations = [
+        migrations.RemoveField(
+            model_name='ticket',
+            name='status',
+        ),
+    ]

osinaweb/support/models.py

@@ -1,9 +1,83 @@
 from django.db import models
-
-# Create your models here.
-from django.db import models
+from osinacore.models import *
 from billing.models import *
-from django.utils import timezone
+from django.shortcuts import get_object_or_404
+from django.core.mail import send_mail
+from django.template.loader import render_to_string
+from django.utils.html import strip_tags
+from django.conf import settings
+from django.db.models.signals import post_save
+from django.dispatch import receiver
+from threading import Timer
+
+def send_ticket(ticket_id):
+    ticket = get_object_or_404(Ticket, id=ticket_id)
+    department = TicketDepartment.objects.filter(ticket=ticket).last().department
+    staff_profiles = department.get_staff()
+    for staff in staff_profiles:
+        subject = f"New Ticket Opened: {ticket.title}"
+        html_message = render_to_string('email_templates/new-ticket.html', {
+            'ticket': ticket,
+            'user': staff.user
+        })
+        plain_message = strip_tags(html_message)
+        from_email = settings.DEFAULT_FROM_EMAIL
+        to_email = staff.user.email
+        send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
+
+    customer = ticket.customer
+    subject = f"New Ticket Opened: {ticket.title}"
+    html_message = render_to_string('email_templates/new-ticket.html', {
+        'ticket': ticket,
+        'user': customer.user
+    })
+    plain_message = strip_tags(html_message)
+    from_email = settings.DEFAULT_FROM_EMAIL
+    to_email = staff.user.email
+    send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)   
+
+
+
+
+def send_update(update_id):
+    update = get_object_or_404(TicketUpdate, id=update_id)
+    if  TicketDepartment.objects.filter(ticket=update.ticket):
+        department = TicketDepartment.objects.filter(ticket=update.ticket).last().department
+    else:
+        department = Department.objects.get(name='Support')
+    if  department:
+        staff_profiles = department.get_staff()
+        print(staff_profiles)
+        for staff in staff_profiles:
+            subject = f"New Ticket Update: {update.ticket.title}"
+            html_message = render_to_string('email_templates/new-ticket-update.html', {
+                'update': update,
+                'user': staff.user
+            })
+            plain_message = strip_tags(html_message)
+            from_email = settings.DEFAULT_FROM_EMAIL
+            to_email = staff.user.email
+            send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
+
+    customer = update.ticket.customer
+    if  customer:
+        subject = f"New Ticket Update: {update.ticket.title}"
+        html_message = render_to_string('email_templates/new-ticket-update.html', {
+            'update': update,
+            'usee': customer.user
+        })
+        plain_message = strip_tags(html_message)
+        from_email = settings.DEFAULT_FROM_EMAIL
+        to_email = customer.user.email
+        send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
+
+
+
+
+
+
+
+
 # Create your models here.
 
 class Ticket(models.Model):
@@ -11,23 +85,15 @@ class Ticket(models.Model):
         ('General/Account/Billing', 'General/Account/Billing'),
         ('Project/Product', 'Project/Product'),
     )
-    STATUS_CHOICES = (
-        ('Open', 'Open'),
-        ('Working On', 'Working On'),
-        ('Closed', 'Closed'),
-    )
     ticket_number = models.CharField(max_length=400, blank=True)
     title = models.CharField(max_length=400)
     description = models.TextField(null=True, blank=True)
-    status = models.CharField(max_length=50, choices=STATUS_CHOICES, null=True)
     regarding = models.CharField(max_length=50, choices=REGARDING_CHOICES, null=True)
     project = models.ForeignKey(Project, on_delete=models.SET_NULL, blank=True, null=True)
     product = models.ForeignKey(Item, on_delete=models.SET_NULL, blank=True, null=True)
-    departments = models.ManyToManyField(Department, null=True, blank=True)
     opened_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
-    opened_date = models.DateTimeField()
+    opened_date = models.DateField(null=True, blank=True)
     customer = models.ForeignKey(CustomerProfile, on_delete=models.SET_NULL, null=True)
-    ticket_members = models.ManyToManyField(StaffProfile, null=True, blank=True, related_name='ticket_members')
     def save(self, *args, **kwargs):
         if not self.ticket_number:
             last_ticket = Ticket.objects.filter(opened_date__year=timezone.now().year).order_by('-ticket_number').first()
@@ -44,6 +110,27 @@ class Ticket(models.Model):
         super().save(*args, **kwargs)
 
 
+@receiver(post_save, sender=Ticket)
+def send_signal_on_save(sender, instance, created, **kwargs):
+    if created:
+        def send_after_delay():
+            send_ticket(instance.id)
+        timer = Timer(10, send_after_delay)
+        timer.start()
+
+
+
+class TicketDepartment(models.Model):
+    department = models.ForeignKey(Department, on_delete=models.CASCADE)
+    ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
+    date_added = models.DateTimeField()
+
+
+class TicketStaff(models.Model):
+    staff = models.ForeignKey(StaffPosition, on_delete=models.CASCADE)
+    ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
+    date_added = models.DateTimeField()  
+
 class TicketStatus(models.Model):
     STATUS_CHOICES = (
         ('Open', 'Open'),
@@ -62,6 +149,15 @@ class TicketUpdate(models.Model):
     added_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
     date_added = models.DateTimeField()
 
+@receiver(post_save, sender=TicketUpdate)
+def send_signal_on_save(sender, instance, created, **kwargs):
+    if created:
+        def send_after_delay():
+            send_update(instance.id)
+        timer = Timer(10, send_after_delay)
+        timer.start()
+
+
 
 class TicketRead(models.Model):
     ticket_update = models.ForeignKey(TicketUpdate, on_delete=models.CASCADE)
@@ -85,7 +181,6 @@ class TicketUpdateReaction(models.Model):
     ticket_update =  models.ForeignKey(TicketUpdate, on_delete=models.CASCADE)
 
 
-
 class TicketTask(models.Model):
     ticket = models.ForeignKey(TicketUpdate, on_delete=models.CASCADE)
     task = models.ForeignKey(Task, on_delete=models.CASCADE)

osinaweb/support/templates/details_templates/partials/ticket-message-reactions.html

@@ -25,7 +25,7 @@
         </div>
     </div>
 
-    <div id="submitted-reactions" class="w-full border-t border-gray-200 pt-5 flex justify-start items-center gap-3 p-5 {% if user.customerprofile %} hidden {% endif %}">
+    <div id="submitted-reactions" class="{% if update.ticketupdatereaction_set.all %} w-full border-t border-gray-200 pt-5 flex justify-start items-center gap-3 p-5 {% endif %} {% if user.customerprofile %} hidden {% endif %}">
         <div class="flex justify-start items-center gap-2">
             <button data-reaction="Happy"
                 class="submittedreaction-button w-fit h-fit rounded-full {% if not update.ticketupdatereaction_set.all.last.reaction == 'Happy' %} hidden {% endif %} ">

osinaweb/support/templates/details_templates/ticket-room.html

@@ -184,9 +184,12 @@
                                 button.classList.add('border-2', 'border-secondosiblue');
                             }
                         });
+                        const submittedReactions = updateElement.querySelector('#submitted-reactions');
+                        submittedReactions.classList.remove('w-full', 'border-t', 'border-gray-200', 'pt-5', 'flex', 'justify-start', 'items-center', 'gap-3', 'p-5');
                         updateElement.querySelectorAll('.submittedreaction-button').forEach(button => {
                             button.classList.add('hidden');
                             if (button.dataset.reaction === data.reaction) {
+                                submittedReactions.classList.add('w-full', 'border-t', 'border-gray-200', 'pt-5', 'flex', 'justify-start', 'items-center', 'gap-3', 'p-5');
                                 button.classList.remove('hidden');
                             }
                         });
@@ -229,18 +232,12 @@
     
                     const formData = new FormData(form);
                     const description = formData.get('description');
-                    const files = formData.getAll('filePath');
-    
-                    const filePaths = [];
-                    for (const file of files) {
-                        const filePath = `/path/to/uploaded/files/${file.name}`;
-                        filePaths.push(filePath);
-                    }
+                    const filePath = formData.getAll('filePath');
     
                     const data = {
                         event_type: 'update',
                         description: description,
-                        filePath: filePaths
+                        filePath: filePath
                     };
     
                     socket.send(JSON.stringify(data));

osinaweb/support/templates/email_templates/new-ticket-update.html

@@ -3,7 +3,7 @@
 <head>
     <meta charset="UTF-8">
     <meta name="viewport" content="width=device-width, initial-scale=1.0">
-    <title>Account Activation</title>
+    <title>New Ticket Update</title>
     <style>
         body {
             font-family: Arial, sans-serif;
@@ -43,22 +43,26 @@
 </head>
 <body>
     <div class="container">
-        <h2>New Ticket Update for: {{ticket_update.ticket.title}}</h2>
-        <p>Hello {{staff_first_name}},</p>
-        <p>A new ticket update has been added by {{ticket_update.ticket.customer.user.first_name}} {{ticket_update.ticket.customer.user.last_name}} with the following details:</p>
-        <p><strong>Ticket:</strong> {{ ticket_update.ticket.title }}</p>
+        <h2>New Ticket Update for: {{update.ticket.title}}</h2>
+        <p>Hello {{user.first_name}},</p>
+        {% if update.added_by.id == user.id %}
+            <p>You added a new ticket update with the following details:</p>
+        {% else %}
+            <p>A new ticket update has been added by {{update.added_by.first_name}} {{update.added_by.last_name}} with the following details:</p>
+        {% endif %}
+        <p><strong>Ticket:</strong> {{ update.ticket.title }}</p>
         <p><strong>Regarding:</strong> 
-            {% if not ticket_update.ticket.project and not ticket_update.ticket.product %}
-                {{ ticket_update.ticket.regarding }}
-            {% elif ticket_update.ticket.product %}
-                {{ ticket_update.ticket.product }}
-            {% elif ticket_update.ticket.project %}
-                {{ ticket_update.ticket.project }}
+            {% if not update.ticket.project and not update.ticket.product %}
+                {{ update.ticket.regarding }}
+            {% elif update.ticket.product %}
+                {{ update.ticket.product }}
+            {% elif update.ticket.project %}
+                {{ update.ticket.project }}
             {% endif %}</p>
-        <p><strong>Description:</strong> {{ ticket_update.description|safe }}</p>
-        <p><strong>Added By:</strong> {{ticket_update.ticket.customer.user.first_name}} {{ticket_update.ticket.customer.user.last_name}}</p>
-        <p><strong>Date:</strong> {{ ticket_update.date_added }}</p>
-        <p><a class="btn" href="https://osina.ositcom.com/tickets/{{ticket_update.ticket.ticket_number}}/">View Update</a></p>
+        <p><strong>Description:</strong> {{ update.description|safe }}</p>
+        <p><strong>Added By:</strong> {{update.added_by}} {{update.added_by}}</p>
+        <p><strong>Date:</strong> {{ update.date_added }}</p>
+        <p><a class="btn" href="https://osina.ositcom.com/tickets/{{update.ticket.ticket_number}}/">View Update</a></p>
         <p>Regards,<br>The Ositcom Team</p>
     </div>
 </body>

osinaweb/support/templates/email_templates/new-ticket.html

@@ -3,7 +3,7 @@
 <head>
     <meta charset="UTF-8">
     <meta name="viewport" content="width=device-width, initial-scale=1.0">
-    <title>Account Activation</title>
+    <title>New Ticket</title>
     <style>
         body {
             font-family: Arial, sans-serif;
@@ -43,9 +43,18 @@
 </head>
 <body>
     <div class="container">
-        <h2>New Ticket Opened by {{ticket.customer.user.first_name}} {{ticket.customer.user.last_name}}</h2>
-        <p>Hello {{staff_first_name}},</p>
-        <p>A new ticket has been opened by {{ticket.customer.user.first_name}} {{ticket.customer.user.last_name}} with the following details:</p>
+        {% if ticket.opened_by.id == user.id %}
+            <h2>New Ticket Opened at Ositcom</h2>
+        {% else %}
+            <h2>New Ticket Opened by {{ticket.opened_by.user.first_name}} {{ticket.opened_by.user.last_name}}</h2>
+        {% endif %}
+
+        <p>Hello {{user.first_name}},</p>
+        {% if ticket.opened_by.id == user.id %}
+            <p>You opened a new ticket at Ositcom with the following details:</p>
+        {% else %}
+            <p>A new ticket was opened by {{ticket.opened_by.first_name}} {{ticket.opened_by.last_name}} with the following details:</p>
+        {% endif %}
         <p><strong>Title:</strong> {{ ticket.title }}</p>
         <p><strong>Description:</strong> {{ ticket.description }}</p>
         <p><strong>Department:</strong> {{ ticket.department.name }}</p>

osinaweb/support/views.py

@@ -1,6 +1,10 @@
 from django.shortcuts import render, get_object_or_404
 from .models import *
 from .decorators import *
+from django.core.mail import send_mail
+from django.template.loader import render_to_string
+from django.utils.html import strip_tags
+from django.conf import settings
 
 # Create your views here.
 @ticket_member_required
@@ -26,3 +30,6 @@ def ticket_room(request, ticket_number):
     }
 
     return render(request, 'details_templates/ticket-room.html', context)
+
+
+