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81 lines
2.9 KiB
Python
81 lines
2.9 KiB
Python
from django.shortcuts import render, get_object_or_404
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from customercore.decorators import *
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from customercore.models import *
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from django.core.mail import send_mail
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from django.template.loader import render_to_string
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from django.utils.html import strip_tags
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from django.conf import settings
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from support .models import *
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@customer_login_required
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def customer_add_ticket(request, *args, **kwargs):
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customer_orders = Order.objects.filter(customer=request.user.customerprofile)
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customer_orders_with_last_status = customer_orders.annotate(max_status_date=Max('orderstatus__date'))
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customer_orders_completed = customer_orders_with_last_status.filter(orderstatus__status='Completed',orderstatus__date=F('max_status_date'))
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customer_products = OrderItem.objects.filter(active__in=[True, None], item__type = 'Product', order__customer = request.user.customerprofile, order__in=customer_orders_completed )
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customer_projects = Project.objects.filter(customer=request.user.customerprofile)
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support_department = get_object_or_404(Department, name='Support')
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if request.method == 'POST':
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project = None
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product = None
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regarding = 'General/Account/Billing'
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if request.POST.get('project') and request.POST.get('regarding') == 'Project':
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project = get_object_or_404(Project, id=request.POST.get('project'))
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regarding = 'Project/Product'
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elif request.POST.get('product') and request.POST.get('regarding') == 'Product':
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product = get_object_or_404(Item, id=request.POST.get('product'))
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regarding = 'Project/Product'
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ticket = Ticket(
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customer = request.user.customerprofile,
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title = request.POST.get('title'),
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description = request.POST.get('description'),
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regarding = regarding,
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project = project,
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product = product,
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opened_by = request.user,
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opened_date = datetime.now(),
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)
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ticket.save()
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ticket_status = TicketStatus(
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ticket = ticket,
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status = 'Open',
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added_by = request.user,
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date_added = datetime.now()
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)
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ticket_status.save()
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ticket_department = TicketDepartment(
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ticket=ticket,
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department=support_department,
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date_added=datetime.now()
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)
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ticket_department.save()
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file_paths = request.POST.getlist('filePath')
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for file_path in file_paths:
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ticket_attachment = TicketAttachment(
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ticket=ticket,
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file_path=file_path
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)
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ticket_attachment.save()
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return redirect('ticketroom', ticket_number=ticket.ticket_number)
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context = {
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'customer_products': customer_products,
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'customer_projects': customer_projects,
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}
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return render(request, 'add_templates/customer-add-ticket.html', context)
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