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@ -3,6 +3,7 @@ from django.contrib.auth.models import AnonymousUser
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from datetime import datetime, timedelta
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from django.shortcuts import get_object_or_404
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from django.db.models import Max, F
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from support.models import *
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def calculate_time_ago(status):
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@ -22,11 +23,7 @@ def calculate_time_ago(status):
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def utilities(request):
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latest_connections = Connection.objects.filter(
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user__staffprofile__isnull=False
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).values('user').annotate(
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latest_connection=Max('date')
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)
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latest_connections = Connection.objects.filter(user__staffprofile__isnull=False).values('user').annotate(latest_connection=Max('date'))
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online_staff_profiles = []
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for connection in latest_connections:
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user_id = connection['user']
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@ -34,32 +31,87 @@ def utilities(request):
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last_connection = Connection.objects.filter(user_id=user_id, date=latest_connection).first()
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if last_connection.status == 'Online':
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online_staff_profiles.append(last_connection.user.staffprofile)
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notes = None
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recent_note = None
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user_offline=None
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if request.user.is_authenticated:
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open_task_count = 0
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working_on_task_count = 0
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open_tickets = None
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closed_tickets = None
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if request.user.is_authenticated and StaffProfile.objects.filter(user=request.user):
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notes = Note.objects.filter(user=request.user).order_by('-date')[:6]
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recent_note = Note.objects.filter(user=request.user).last()
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last_user_activity = Connection.objects.filter(user=request.user).last()
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if last_user_activity and last_user_activity.status == 'Offline':
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# Send 'user_offline' object to your context
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user_offline = True
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else:
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user_offline = False
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if request.user.is_authenticated and request.user.is_superuser:
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if request.user.is_superuser:
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open_task_count = Task.objects.filter(status='Open').count()
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working_on_task_count = Task.objects.filter(status='Working On').count()
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elif request.user.is_authenticated and StaffProfile.objects.filter(user=request.user):
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all_tickets = Ticket.objects.all()
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all_tickets_with_update_date = all_tickets.annotate(latest_update_date=Max('ticketupdate__date_added'))
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all_tickets_ordered = all_tickets_with_update_date.order_by('-latest_update_date')
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open_tickets = []
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closed_tickets = []
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for ticket in all_tickets_ordered:
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last_status = ticket.ticketstatus_set.last()
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if last_status:
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last_status = last_status.status
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if last_status == 'Closed':
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closed_tickets.append(ticket)
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else:
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open_tickets.append(ticket)
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else:
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# If no status is found, assume it's open
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open_tickets.append(ticket)
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else:
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open_task_count = Task.objects.filter(assigned_to=request.user.staffprofile, status='Open').count()
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working_on_task_count = Task.objects.filter(assigned_to=request.user.staffprofile, status='Working On').count()
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all_tickets = Ticket.objects.all()
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filtered_tickets = []
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for ticket in all_tickets:
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staff_profiles = ticket.get_all_ticket_staff()
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if any(staff.user == request.user for staff in staff_profiles):
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filtered_tickets.append(ticket)
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all_tickets = Ticket.objects.filter(id__in=[ticket.id for ticket in filtered_tickets]).annotate(
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latest_update_date=Max('ticketupdate__date_added'))
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all_tickets_ordered = all_tickets_with_update_date.order_by('-latest_update_date')
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open_tickets = []
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closed_tickets = []
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for ticket in all_tickets_ordered:
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last_status = ticket.ticketstatus_set.last()
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if last_status:
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last_status = last_status.status
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if last_status == 'Closed':
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closed_tickets.append(ticket)
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else:
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open_tickets.append(ticket)
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else:
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# If no status is found, assume it's open
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open_tickets.append(ticket)
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else:
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# Handle the case when the user is not logged in
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open_task_count = 0
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working_on_task_count = 0
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for ticket in open_tickets:
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unread_updates_count = 0
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for ticket_update in ticket.ticketupdate_set.exclude(added_by=request.user):
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if not TicketRead.objects.filter(ticket_update=ticket_update, user=request.user, read=True).exists():
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unread_updates_count += 1
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ticket.unread_updates_count = unread_updates_count
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total_tasks = open_task_count + working_on_task_count
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@ -69,19 +121,18 @@ def utilities(request):
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today = datetime.now().date()
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# Fetch the latest statuses from the last 24 hours
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latest_statuses = Status.objects.filter(date=today).order_by('-id')
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# Calculate time ago for each status and store it in a dictionary
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latest_statuses_time_ago = [{'status': status, 'time_ago': calculate_time_ago(status)} for status in latest_statuses]
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recent_logged_in_staffs = User.objects.filter(
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staffprofile__isnull=False, # Ensure there's a StaffProfile associated
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last_login__isnull=False # Ensure they have logged in at least once
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staffprofile__isnull=False,
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last_login__isnull=False
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).order_by('-last_login')[:8]
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recent_logged_in_customers = User.objects.filter(
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customerprofile__isnull=False, # Ensure there's a CustomerProfile associated
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last_login__isnull=False # Ensure they have logged in at least once
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customerprofile__isnull=False,
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last_login__isnull=False
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).order_by('-last_login')[:8]
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return {'total_tasks': total_tasks,
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@ -93,6 +144,8 @@ def utilities(request):
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'user_offline' : user_offline,
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'recent_logged_in_staffs' : recent_logged_in_staffs,
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'recent_logged_in_customers' : recent_logged_in_customers,
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'open_tickets': open_tickets,
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'closed_tickets': closed_tickets
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}
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emile
10 months ago