new

osinaweb/support/models.py

@@ -128,6 +128,19 @@ class Ticket(models.Model):
         else:
             return f"last seen on {last_seen_time.strftime('%b %d at %I:%M %p')}"
 
+    def get_all_ticket_staff(self):
+        ticket_staff = TicketStaff.objects.filter(ticket=self).select_related('staff')
+        latest_department = TicketDepartment.objects.filter(ticket=self).order_by('-date_added').first()
+        if latest_department:
+            department_staff = latest_department.department.get_staff()
+        else:
+            department_staff = []
+
+        all_staff = list(ticket_staff.values_list('staff', flat=True)) + list(department_staff)
+        
+        return all_staff
+
+
 
 
 

osinaweb/support/views.py

@@ -7,21 +7,13 @@ from django.http import Http404
 # Create your views here.
 def ticket_room(request, ticket_number):
     ticket = get_object_or_404(Ticket, ticket_number=ticket_number)
-
+    print(ticket.get_all_ticket_staff())
     if request.user.is_superuser:
         base_template = "main.html"
     elif hasattr(request.user, 'customerprofile') and request.user.customerprofile == ticket.customer:
         base_template = "customer_main.html"
-    elif hasattr(request.user, 'staffprofile'):
-        latest_department = TicketDepartment.objects.filter(ticket=ticket).order_by('-date_added').first()
-        ticket_department_staffs = latest_department.department.get_staff()
-        ticket_staffs = TicketStaff.objects.filter(ticket=ticket)
-        if any(request.user.staffprofile == staff.staff for staff in ticket_staffs):
-            base_template = "main.html"
-        elif request.user.staffprofile in ticket_department_staffs:
+    elif hasattr(request.user, 'staffprofile') and request.user.staffprofile in ticket.get_all_ticket_staff():
             base_template = "main.html"
-        else:
-            raise Http404("You are not authorized to view this ticket.")
     else:
         raise Http404("You are not authorized to view this ticket.")
 
@@ -33,7 +25,7 @@ def ticket_room(request, ticket_number):
 
     last_ticket_status = TicketStatus.objects.filter(ticket=ticket).last()
 
-    connections = TicketConnection.objects.all().order_by('-id')
+    connections = TicketConnection.objects.filter(terminated=False).order_by('-id')
 
     context = {     
         'base_template': base_template,