dd

osinaweb/customercore/custom_context.py

@@ -15,7 +15,7 @@ def utilities(request):
 
         for ticket in customer_open_tickets:
             unread_updates_count = 0
-            for ticket_update in ticket.ticketupdate_set.all():
+            for ticket_update in ticket.ticketupdate_set.exclude(added_by=request.user): 
                 if not TicketRead.objects.filter(ticket_update=ticket_update, user=request.user, read=True).exists():
                     unread_updates_count += 1
             ticket.unread_updates_count = unread_updates_count

osinaweb/customercore/views.py

@@ -171,10 +171,9 @@ def customer_tickets(request, *args, **kwargs):
 def customer_ticket_details(request, ticket_number):
     ticket = get_object_or_404(Ticket, ticket_number=ticket_number)
     ticket_updates = TicketUpdate.objects.filter(ticket=ticket).order_by('id')
-    for update in ticket_updates:
+    for update in TicketUpdate.objects.filter(ticket=ticket).exclude(added_by=request.user).order_by('id'):
         if not TicketRead.objects.filter(ticket_update=update, user=request.user).exists():
             TicketRead.objects.create(ticket_update=update, user=request.user, read=True)
-    
     context = {
         'ticket': ticket,
         'ticket_updates': ticket_updates,