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81 lines
3.4 KiB
Python
81 lines
3.4 KiB
Python
from django.db import models
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from billing.models import *
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from django.utils import timezone
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# Create your models here.
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class Ticket(models.Model):
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REGARDING_CHOICES = (
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('General/Account/Billing', 'General/Account/Billing'),
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('Project/Product', 'Project/Product'),
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)
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STATUS_CHOICES = (
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('Open', 'Open'),
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('Working On', 'Working On'),
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('Closed', 'Closed'),
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)
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ticket_number = models.CharField(max_length=400, blank=True)
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title = models.CharField(max_length=400)
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description = models.TextField(null=True, blank=True)
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status = models.CharField(max_length=50, choices=STATUS_CHOICES, null=True)
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regarding = models.CharField(max_length=50, choices=REGARDING_CHOICES, null=True)
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project = models.ForeignKey(Project, on_delete=models.SET_NULL, blank=True, null=True)
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product = models.ForeignKey(Item, on_delete=models.SET_NULL, blank=True, null=True)
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department = models.ForeignKey(Department, on_delete=models.SET_NULL,null=True, blank=True)
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opened_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
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opened_date = models.DateTimeField()
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customer = models.ForeignKey(CustomerProfile, on_delete=models.SET_NULL, null=True)
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def save(self, *args, **kwargs):
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if not self.ticket_number:
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last_ticket = Ticket.objects.filter(opened_date__year=timezone.now().year).order_by('-ticket_number').first()
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if last_ticket and last_ticket.ticket_number:
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last_ticket_number = int(last_ticket.ticket_number[-4:])
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new_ticket_number = last_ticket_number + 1
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else:
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new_ticket_number = 1
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current_year_last_two_digits = str(timezone.now().year)[-2:]
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self.ticket_number = f"{current_year_last_two_digits}{new_ticket_number:04}"
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super().save(*args, **kwargs)
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class TicketStatusUpdate(models.Model):
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STATUS_CHOICES = (
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('Open', 'Open'),
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('Working On', 'Working On'),
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('Closed', 'Closed'),
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)
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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status = models.CharField(max_length=50, choices=STATUS_CHOICES, null=True)
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added_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
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date_added = models.DateTimeField()
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class TicketUpdate(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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description = models.TextField(null=True, blank=True)
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added_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
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date_added = models.DateTimeField()
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class TicketRead(models.Model):
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ticket_update = models.ForeignKey(TicketUpdate, on_delete=models.CASCADE)
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user = models.ForeignKey(User, on_delete=models.CASCADE)
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read = models.BooleanField(default=False)
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class TicketAttachment(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, null=True, blank=True)
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ticket_update = models.ForeignKey(TicketUpdate, on_delete=models.CASCADE, null=True, blank=True)
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file = models.FileField()
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class TicketUpdateReaction(models.Model):
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REACTION_CHOICES = (
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('Happy', 'Happy'),
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('Indifferent', 'Indifferent'),
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('Sad', 'Sad'),
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)
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customer = models.ForeignKey(User, on_delete=models.CASCADE, null=True)
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reaction = models.CharField(max_length=50, choices=REACTION_CHOICES, null=True)
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ticket_update = models.ForeignKey(TicketUpdate, on_delete=models.CASCADE) |