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71 lines
1.9 KiB
Python
71 lines
1.9 KiB
Python
from django.shortcuts import render, get_object_or_404
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from .models import *
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from .decorators import *
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from django.core.mail import send_mail
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from django.template.loader import render_to_string
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from django.utils.html import strip_tags
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from django.conf import settings
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# Create your views here.
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@ticket_member_required
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def ticket_room(request, ticket_number):
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if hasattr(request.user, 'customerprofile'):
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base_template = "customer_main.html"
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else:
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base_template = "main.html"
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ticket = get_object_or_404(Ticket, ticket_number=ticket_number)
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ticket_updates = TicketUpdate.objects.filter(ticket=ticket).order_by('id')
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for update in TicketUpdate.objects.filter(ticket=ticket).exclude(added_by=request.user).order_by('id'):
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if not TicketRead.objects.filter(ticket_update=update, user=request.user).exists():
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TicketRead.objects.create(ticket_update=update, user=request.user, read=True)
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last_ticket_status = TicketStatus.objects.filter(ticket=ticket).last()
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connections = TicketConnection.objects.all().order_by('-id')
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context = {
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'base_template': base_template,
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'ticket' : ticket,
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'ticket_updates': ticket_updates,
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'last_ticket_status': last_ticket_status,
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'connections': connections,
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}
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return render(request, 'details_templates/ticket-room.html', context)
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@ticket_member_required
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def ticket_settings(request):
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context = {
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}
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return render(request, 'details_templates/ticket-settings.html', context)
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@ticket_member_required
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def add_ticket_department_modal(request):
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context = {
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}
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return render(request, 'add_templates/add-ticket-department-modal.html', context)
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@ticket_member_required
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def add_ticket_member_modal(request):
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context = {
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}
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return render(request, 'add_templates/add-ticket-member-modal.html', context)
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