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115 lines
4.7 KiB
Python
115 lines
4.7 KiB
Python
from .models import *
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from django.contrib.auth.models import AnonymousUser
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from datetime import datetime, timedelta
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from django.shortcuts import get_object_or_404
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from django.db.models import Max, F
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from support.models import *
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def utilities(request):
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notes = None
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recent_note = None
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user_offline=None
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open_task_count = 0
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working_on_task_count = 0
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total_tasks = 0
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open_tickets = None
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closed_tickets = None
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latest_statuses = None
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last_status = None
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if request.user.is_authenticated and StaffProfile.objects.filter(user=request.user):
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notes = Note.objects.filter(user=request.user).order_by('-date')[:6]
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recent_note = Note.objects.filter(user=request.user).last()
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if request.user.is_superuser:
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open_task_count = Task.objects.filter(status='Open').count()
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working_on_task_count = Task.objects.filter(status='Working On').count()
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total_tasks = open_task_count + working_on_task_count
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all_tickets = Ticket.objects.all()
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all_tickets_with_update_date = all_tickets.annotate(latest_update_date=Max('ticketupdate__date_added'))
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all_tickets_ordered = all_tickets_with_update_date.order_by('-latest_update_date')
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open_tickets = []
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closed_tickets = []
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for ticket in all_tickets_ordered:
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last_status = ticket.ticketstatus_set.last()
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if last_status:
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last_status = last_status.status
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if last_status == 'Closed':
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closed_tickets.append(ticket)
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else:
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open_tickets.append(ticket)
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else:
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# If no status is found, assume it's open
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open_tickets.append(ticket)
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else:
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open_task_count = Task.objects.filter(assigned_to=request.user.staffprofile, status='Open').count()
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working_on_task_count = Task.objects.filter(assigned_to=request.user.staffprofile, status='Working On').count()
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total_tasks = open_task_count + working_on_task_count
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all_tickets = Ticket.objects.all()
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filtered_tickets = []
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for ticket in all_tickets:
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staff_profiles = ticket.get_all_ticket_staff()
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if any(staff.user == request.user for staff in staff_profiles):
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filtered_tickets.append(ticket)
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all_tickets = Ticket.objects.filter(id__in=[ticket.id for ticket in filtered_tickets]).annotate(
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latest_update_date=Max('ticketupdate__date_added'))
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all_tickets_with_update_date = all_tickets.annotate(latest_update_date=Max('ticketupdate__date_added'))
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all_tickets_ordered = all_tickets_with_update_date.order_by('-latest_update_date')
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open_tickets = []
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closed_tickets = []
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for ticket in all_tickets_ordered:
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last_status = ticket.ticketstatus_set.last()
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if last_status:
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last_status = last_status.status
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if last_status == 'Closed':
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closed_tickets.append(ticket)
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else:
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open_tickets.append(ticket)
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else:
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# If no status is found, assume it's open
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open_tickets.append(ticket)
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for ticket in open_tickets:
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unread_updates_count = 0
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for ticket_update in ticket.ticketupdate_set.exclude(added_by=request.user):
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if not TicketRead.objects.filter(ticket_update=ticket_update, user=request.user, read=True).exists():
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unread_updates_count += 1
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ticket.unread_updates_count = unread_updates_count
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today = datetime.now().date()
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latest_statuses = Status.objects.filter(date_time__date=today).order_by('-id')
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last_status = Status.objects.filter(staff=request.user.staffprofile).last()
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recent_logged_in_staffs = User.objects.filter(
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staffprofile__isnull=False,
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last_login__isnull=False
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).order_by('-last_login')[:8]
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recent_logged_in_customers = User.objects.filter(
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customerprofile__isnull=False,
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last_login__isnull=False
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).order_by('-last_login')[:8]
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return {'total_tasks': total_tasks,
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'latest_statuses' : latest_statuses,
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'last_status': last_status,
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'notes' : notes,
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'recent_note' : recent_note,
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'user_offline' : user_offline,
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'recent_logged_in_staffs' : recent_logged_in_staffs,
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'recent_logged_in_customers' : recent_logged_in_customers,
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'open_tickets': open_tickets,
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'closed_tickets': closed_tickets
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} |