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227 lines
12 KiB
HTML
227 lines
12 KiB
HTML
{% extends "customer_main.html" %}
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{%load static%}
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{% block content %}
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<div class="w-full px-5 s:px-9 flex flex-col gap-3">
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<div class="w-full bg-white rounded-md h-fit shadow-md p-5">
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<div class="w-full h-fit flex flex-col gap-2 bg-gray-100 shadow-md rounded-md px-3 py-3">
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<p class="text-secondosiblue text-[20px]">Ticket <span class="font-semibold">#{{ticket.ticket_number}}</span></p>
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{% if last_ticket_status.status == 'Open' %}
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<div class="flex justify-start items-center gap-1">
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<div class="w-[16px] h-[16px] rounded-full bg-green-200 shadow-md"></div>
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<p class="text-secondosiblue font-light">Opened by {{last_ticket_status.added_by.first_name}} at {{last_ticket_status.date_added}}</p>
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</div>
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{% elif last_ticket_status.status == 'Working On' %}
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<div class="flex justify-start items-center gap-1">
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<div class="w-[16px] h-[16px] rounded-full bg-yellow-200 shadow-md"></div>
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<p class="text-secondosiblue font-light">Updated to 'Working On' by {{last_ticket_status.added_by.first_name}} at {{last_ticket_status.date_added}}</p>
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</div>
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{% elif last_ticket_status.status == 'Closed' %}
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<div class="flex justify-start items-center gap-1">
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<div class="w-[16px] h-[16px] rounded-full bg-red-200 shadow-md"></div>
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<p class="text-secondosiblue font-light">Closed by {{last_ticket_status.added_by.first_name}} at {{last_ticket_status.date_added}}</p>
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</div>
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{% endif %}
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<div class="w-full mt-3">
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<p class="text-gray-500 font-light text-sm leading-7">{{ticket.description}}
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</p>
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</div>
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{% if ticket.ticketattachment_set.all %}
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<div class="w-full flex flex-wrap justify-end items-center gap-3">
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<a>
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<div class="flex items-center gap-1 text-secondosiblue hover:text-gray-500 duration-300 cursor-pointer">
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<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-4 h-4 text-secondosiblue">
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<path stroke-linecap="round" stroke-linejoin="round" d="m18.375 12.739-7.693 7.693a4.5 4.5 0 0 1-6.364-6.364l10.94-10.94A3 3 0 1 1 19.5 7.372L8.552 18.32m.009-.01-.01.01m5.699-9.941-7.81 7.81a1.5 1.5 0 0 0 2.112 2.13" />
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</svg>
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{% for file in ticket.ticketattachment_set.all %}
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<a href="{{file.file.url}}">{{ file.file }}{% if not forloop.last %}, {% endif %}</a>
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{% endfor %}
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</div>
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</a>
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</div>
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{% endif %}
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</div>
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<div class="w-full flex flex-col gap-8 mt-5 s:mt-10">
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<!-- REPLY 1 -->
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{% for update in ticket_updates %}
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<div class="flex gap-3">
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<div>
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<div class="w-[45px] s:w-[60px] h-[45px] s:h-[60px] rounded-full shadow-md border border-gray-100">
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{% if update.added_by.customerprofile %}
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{% if update.added_by.customerprofile.image %}
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<img src="{{update.added_by.customerprofile.image.url}}"
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class="w-full h-full rounded-full object-cover">
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{% else %}
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<div
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class="w-full h-full border border-secondosiblue bg-secondosiblue text-white uppercase rounded-full flex justify-center items-center p-1 shadow-md">
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{{ update.added_by.first_name.0 }}{{ update.added_by.last_name.0 }}
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</div>
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{% endif %}
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{% elif update.added_by.staffprofile %}
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{% if update.added_by.staffprofile.image %}
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<img src="{{update.added_by.staffprofile.image.url}}"
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class="w-full h-full rounded-full object-cover">
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{% else %}
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<div
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class="w-full h-full border border-osiblue bg-osiblue text-white uppercase rounded-full flex justify-center items-center p-1 shadow-md">
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{{ update.added_by.first_name.0 }}{{ update.added_by.last_name.0 }}
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</div>
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{% endif %}
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{% endif %}
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</div>
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</div>
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<div class="w-full replyContainer shadow-md">
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<div
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class="w-full bg-gray-100 flex justify-between items-center gap-3 px-3 py-3 cursor-pointer rounded-t-md toggleReply">
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<p class="text-secondosiblue font-light text-sm s:text-base"><span
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class="font-semibold">{{update.added_by.first_name}}</span>
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replied {{update.date_added}}</p>
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<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5"
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stroke="currentColor" class="w-4 h-4 text-secondosiblue arrowUp">
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<path stroke-linecap="round" stroke-linejoin="round" d="m4.5 15.75 7.5-7.5 7.5 7.5" />
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</svg>
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<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5"
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stroke="currentColor" class="w-4 h-4 text-secondosiblue arrowDown hidden">
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<path stroke-linecap="round" stroke-linejoin="round" d="m19.5 8.25-7.5 7.5-7.5-7.5" />
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</svg>
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</div>
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<div class="w-full bg-white p-5 flex flex-col gap-3 reply">
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<p class="text-gray-500 font-light leading-8 text-[15px]">
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{{update.description}}
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</p>
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{% if update.ticketattachment_set.all %}
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<div class="w-full flex flex-wrap justify-end items-center gap-3">
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<a>
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<div class="flex items-center gap-1 text-secondosiblue hover:text-gray-500 duration-300 cursor-pointer text-sm">
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<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" class="w-4 h-4 text-secondosiblue">
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<path stroke-linecap="round" stroke-linejoin="round" d="m18.375 12.739-7.693 7.693a4.5 4.5 0 0 1-6.364-6.364l10.94-10.94A3 3 0 1 1 19.5 7.372L8.552 18.32m.009-.01-.01.01m5.699-9.941-7.81 7.81a1.5 1.5 0 0 0 2.112 2.13" />
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</svg>
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{% for file in update.ticketattachment_set.all %}
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<a href="{{file.file.url}}">{{ file.file }}{% if not forloop.last %}, {% endif %}</a>
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{% endfor %}
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</div>
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</a>
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</div>
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{% endif %}
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</div>
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{% if update.added_by.staffprofile %}
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<div class="w-full border-t border-gray-200 pt-5 flex justify-start items-center gap-3 p-5">
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<a class="text-secondosiblue font-light cursor-pointer hover:text-gray-500 duration-300">How
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did I do?</a>
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<div class="flex justify-start items-center gap-2">
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<div class="w-fit h-fit rounded-full border-2 border-secondosiblue">
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<img src="{% static 'images/icons/happy-icon.png' %}"
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class="w-[30px] h-[30px] rounded-full cursor-pointer hover:scale-105 duration-300 transition-transform">
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</div>
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<div class="w-fit h-fit rounded-full">
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<img src="{% static 'images/icons/neutral-icon.png' %}"
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class="w-[30px] h-[30px] rounded-full cursor-pointer hover:scale-105 duration-300 transition-transform">
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</div>
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<div class="w-fit h-fit rounded-full">
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<img src="{% static 'images/icons/unhappy-icon.png' %}"
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class="w-[30px] h-[30px] rounded-full cursor-pointer hover:scale-105 duration-300 transition-transform">
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</div>
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</div>
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</div>
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{% endif %}
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</div>
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</div>
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{% endfor %}
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<!-- REPLYING SECTION -->
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<form class="flex gap-3" method="POST" action="{% url 'customeraddticketupdate' ticket.id %}"
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enctype="multipart/form-data">
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{% csrf_token %}
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<div>
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<div class="w-[45px] s:w-[60px] h-[45px] s:h-[60px] rounded-full shadow-md border border-gray-100">
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{% if request.user.customerprofile %}
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{% if request.user.customerprofile.image %}
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<img src="{{request.user.customerprofile.image.url}}"
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class="w-full h-full rounded-full object-cover">
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{% else %}
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<div
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class="w-full h-full border border-secondosiblue bg-secondosiblue text-white uppercase rounded-full flex justify-center items-center p-1 shadow-md">
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{{ request.user.first_name.0 }}{{ request.user.last_name.0 }}
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</div>
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{% endif %}
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{% elif request.user.staffprofile %}
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{% if request.user.staffprofile.image %}
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<img src="{{request.user.staffprofile.image.url}}"
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class="w-full h-full rounded-full object-cover">
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{% else %}
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<div
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class="w-full h-full border border-osiblue bg-osiblue text-white uppercase rounded-full flex justify-center items-center p-1 shadow-md">
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{{ request.user.first_name.0 }}{{ request.user.last_name.0 }}
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</div>
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{% endif %}
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{% endif %}
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</div>
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</div>
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<div class="w-full flex flex-col gap-3">
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<textarea name="description"
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class="w-full bg-white px-3 py-3 border border-gray-200 rounded-md outline-none text-gray-500 resize-none"
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rows="8" placeholder="Add Comment..."></textarea>
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<div class="w-full flex flex-col s:flex-row justify-end items-center gap-3">
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<div
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class="w-full s:w-[50px] h-[50px] rounded-md bg-gray-50 shadow-md border border-gray-100 flex justify-center items-center p-2 cursor-pointer relative hover:scale-105 duration-300 transition-transform">
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<input type="file" name="files" id="fileInput" class="opacity-0">
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<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5"
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stroke="currentColor"
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class="w-5 h-5 text-secondosiblue z-10 absolute pointer-events-none">
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<path stroke-linecap="round" stroke-linejoin="round"
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d="m18.375 12.739-7.693 7.693a4.5 4.5 0 0 1-6.364-6.364l10.94-10.94A3 3 0 1 1 19.5 7.372L8.552 18.32m.009-.01-.01.01m5.699-9.941-7.81 7.81a1.5 1.5 0 0 0 2.112 2.13" />
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</svg>
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</div>
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<button
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class="w-full s:w-fit bg-secondosiblue border border-secondosiblue text-white rounded-md cursor-pointer hover:bg-white hover:text-secondosiblue duration-300 px-9 py-3">
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Send
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</button>
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</div>
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</div>
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</form>
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</div>
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</div>
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</div>
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<!---------------------- JS SCRIPTS -------------------->
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<script type="text/javascript" src="{% static 'js/customer_dashboard/ticket-details.js' %}"></script>
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{% endblock %} |