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			70 lines
		
	
	
		
			2.4 KiB
		
	
	
	
		
			HTML
		
	
			
		
		
	
	
			70 lines
		
	
	
		
			2.4 KiB
		
	
	
	
		
			HTML
		
	
<!DOCTYPE html>
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<html lang="en">
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<head>
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    <meta charset="UTF-8">
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    <meta name="viewport" content="width=device-width, initial-scale=1.0">
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    <title>New Ticket Update</title>
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    <style>
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        body {
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            font-family: Arial, sans-serif;
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            line-height: 1.6;
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            margin: 0;
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            padding: 0;
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            background-color: #f9f9f9;
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            text-align: center;
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        }
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        .container {
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            max-width: 600px;
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            margin: 0 auto;
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            padding: 20px;
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            background-color: #ffffff;
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            border-radius: 8px;
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            box-shadow: 0 0 10px rgba(0, 0, 0, 0.1);
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        }
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        h2 {
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            color: #20336b;
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        }
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        p {
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            color: #374a7a;
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        }
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        .btn {
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            display: inline-block;
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            padding: 10px 20px;
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            background-color: #20336b;
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            color: #ffffff;
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            text-decoration: none;
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            border-radius: 5px;
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            transition: background-color 0.3s ease;
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        }
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        .btn:hover {
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            background-color: #374a7a;
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        }
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    </style>
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</head>
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<body>
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    <div class="container">
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        <h2>New Ticket Update for: {{update.ticket.title}}</h2>
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        <p>Hello {{user.first_name}},</p>
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        {% if update.added_by.id == user.id %}
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            <p>You added a new ticket update with the following details:</p>
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        {% else %}
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            <p>A new ticket update has been added by {{update.added_by.first_name}} {{update.added_by.last_name}} with the following details:</p>
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        {% endif %}
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        <p><strong>Ticket:</strong> {{ update.ticket.title }}</p>
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        <p><strong>Regarding:</strong> 
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            {% if not update.ticket.project and not update.ticket.product %}
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                {{ update.ticket.regarding }}
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            {% elif update.ticket.product %}
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                {{ update.ticket.product }}
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            {% elif update.ticket.project %}
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                {{ update.ticket.project }}
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            {% endif %}</p>
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        <p><strong>Description:</strong> {{ update.description|safe }}</p>
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        <p><strong>Added By:</strong> {{update.added_by}} {{update.added_by}}</p>
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        <p><strong>Date:</strong> {{ update.date_added }}</p>
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        <p><a class="btn" href="https://osina.ositcom.com/tickets/{{update.ticket.ticket_number}}/">View Update</a></p>
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        <p>Regards,<br>The Ositcom Team</p>
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    </div>
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</body>
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</html>
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