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271 lines
9.9 KiB
Python
271 lines
9.9 KiB
Python
from django.db import models
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from osinacore.models import *
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from billing.models import *
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from django.shortcuts import get_object_or_404
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from django.core.mail import send_mail
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from django.template.loader import render_to_string
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from django.utils.html import strip_tags
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from django.conf import settings
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from django.db.models.signals import post_save
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from django.dispatch import receiver
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from threading import Timer
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from asgiref.sync import async_to_sync
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from channels.layers import get_channel_layer
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def send_ticket(ticket_id):
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ticket = get_object_or_404(Ticket, id=ticket_id)
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ticket_staffs = ticket.get_all_ticket_staff()
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for staff in ticket_staffs:
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subject = f"New Ticket Opened: {ticket.title}"
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html_message = render_to_string('email_templates/new-ticket.html', {
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'ticket': ticket,
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'user': staff.user
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})
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plain_message = strip_tags(html_message)
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from_email = settings.DEFAULT_FROM_EMAIL
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to_email = staff.user.email
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send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
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customer = ticket.customer
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subject = f"New Ticket Opened: {ticket.title}"
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html_message = render_to_string('email_templates/new-ticket.html', {
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'ticket': ticket,
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'user': customer.user
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})
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plain_message = strip_tags(html_message)
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from_email = settings.DEFAULT_FROM_EMAIL
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to_email = customer.user.email
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send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
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def send_update(update_id):
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update = get_object_or_404(TicketUpdate, id=update_id)
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staff_profiles = update.ticket.get_all_ticket_staff()
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print(staff_profiles)
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for staff in staff_profiles:
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subject = f"New Ticket Update: {update.ticket.title}"
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html_message = render_to_string('email_templates/new-ticket-update.html', {
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'update': update,
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'user': staff.user
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})
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plain_message = strip_tags(html_message)
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from_email = settings.DEFAULT_FROM_EMAIL
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to_email = staff.user.email
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send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
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customer = update.ticket.customer
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if customer:
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subject = f"New Ticket Update: {update.ticket.title}"
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html_message = render_to_string('email_templates/new-ticket-update.html', {
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'update': update,
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'user': customer.user
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})
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plain_message = strip_tags(html_message)
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from_email = settings.DEFAULT_FROM_EMAIL
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to_email = customer.user.email
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send_mail(subject, plain_message, from_email, [to_email], html_message=html_message)
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# Create your models here.
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class Ticket(models.Model):
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REGARDING_CHOICES = (
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('General/Account/Billing', 'General/Account/Billing'),
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('Project/Product', 'Project/Product'),
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)
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ticket_number = models.CharField(max_length=400, blank=True)
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title = models.CharField(max_length=400)
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description = models.TextField(null=True, blank=True)
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regarding = models.CharField(max_length=50, choices=REGARDING_CHOICES, null=True)
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project = models.ForeignKey(Project, on_delete=models.SET_NULL, blank=True, null=True)
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product = models.ForeignKey(Item, on_delete=models.SET_NULL, blank=True, null=True)
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opened_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
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opened_date = models.DateField(null=True, blank=True)
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customer = models.ForeignKey(CustomerProfile, on_delete=models.SET_NULL, null=True)
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def save(self, *args, **kwargs):
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if not self.ticket_number:
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last_ticket = Ticket.objects.filter(opened_date__year=timezone.now().year).order_by('-ticket_number').first()
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if last_ticket and last_ticket.ticket_number:
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last_ticket_number = int(last_ticket.ticket_number[-4:])
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new_ticket_number = last_ticket_number + 1
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else:
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new_ticket_number = 1
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current_year_last_two_digits = str(timezone.now().year)[-2:]
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self.ticket_number = f"{current_year_last_two_digits}{new_ticket_number:04}"
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super().save(*args, **kwargs)
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def get_customer_last_seen(self):
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connections = TicketConnection.objects.filter(user=self.customer.user).order_by('-date')
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if not connections.exists():
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return "Not seen yet"
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last_connection = connections.first()
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if not last_connection.terminated_at:
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return "Online"
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last_seen_time = last_connection.terminated_at
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now = timezone.now()
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time_diff = now - last_seen_time
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if time_diff < timedelta(days=1):
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if last_seen_time.date() == now.date():
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return f"last seen today at {last_seen_time.strftime('%I:%M %p')}"
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else:
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return f"last seen yesterday at {last_seen_time.strftime('%I:%M %p')}"
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else:
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return f"last seen on {last_seen_time.strftime('%b %d at %I:%M %p')}"
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def get_all_ticket_staff(self):
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ticket_staff = TicketStaff.objects.filter(ticket=self)
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staff_members = [entry.staff for entry in ticket_staff]
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latest_department = TicketDepartment.objects.filter(ticket=self).order_by('-date_added').first()
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if latest_department:
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department_staff = latest_department.department.get_staff()
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else:
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department_staff = []
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all_staff = list(staff_members) + list(department_staff)
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return all_staff
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@receiver(post_save, sender=Ticket)
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def send_signal_on_save(sender, instance, created, **kwargs):
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if created:
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def send_after_delay():
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send_ticket(instance.id)
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timer = Timer(10, send_after_delay)
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timer.start()
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@receiver(post_save, sender=Ticket)
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def new_ticket_handler(sender, instance, created, **kwargs):
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if created:
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channel_layer = get_channel_layer()
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event = {
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'type': 'new_ticket_event',
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'ticket_id': instance.id,
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}
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async_to_sync(channel_layer.group_send)("new_ticket_group", event)
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class TicketDepartment(models.Model):
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department = models.ForeignKey(Department, on_delete=models.CASCADE)
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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date_added = models.DateTimeField()
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class TicketStaff(models.Model):
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staff = models.ForeignKey(StaffProfile, on_delete=models.CASCADE)
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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date_added = models.DateTimeField()
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def get_last_seen(self):
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connections = TicketConnection.objects.filter(user=self.staff.user).order_by('-date')
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if not connections.exists():
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return "Not seen yet"
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last_connection = connections.first()
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if not last_connection.terminated_at:
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return "Online"
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last_seen_time = last_connection.terminated_at
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now = timezone.now()
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time_diff = now - last_seen_time
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if time_diff < timedelta(days=1):
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if last_seen_time.date() == now.date():
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return f"last seen today at {last_seen_time.strftime('%I:%M %p')}"
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else:
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return f"last seen yesterday at {last_seen_time.strftime('%I:%M %p')}"
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else:
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return f"last seen on {last_seen_time.strftime('%b %d at %I:%M %p')}"
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class TicketStatus(models.Model):
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STATUS_CHOICES = (
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('Open', 'Open'),
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('Working On', 'Working On'),
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('Closed', 'Closed'),
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)
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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status = models.CharField(max_length=50, choices=STATUS_CHOICES, null=True)
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added_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
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date_added = models.DateTimeField()
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class TicketTask(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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task = models.ForeignKey(Task, on_delete=models.CASCADE)
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class TicketConnection(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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user = models.ForeignKey(User, on_delete=models.CASCADE)
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date = models.DateTimeField()
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terminated_at = models.DateTimeField(null=True, blank=True)
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class TicketUpdate(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
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description = models.TextField(null=True, blank=True)
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added_by = models.ForeignKey(User, on_delete=models.SET_NULL, null=True)
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date_added = models.DateTimeField()
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@receiver(post_save, sender=TicketUpdate)
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def send_signal_on_save(sender, instance, created, **kwargs):
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if created:
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def send_after_delay():
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send_update(instance.id)
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timer = Timer(10, send_after_delay)
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timer.start()
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@receiver(post_save, sender=TicketUpdate)
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def new_ticket_update_handler(sender, instance, created, **kwargs):
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if created:
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channel_layer = get_channel_layer()
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event = {
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'type': 'new_ticket_update_event',
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'ticket_update_id': instance.id,
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}
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async_to_sync(channel_layer.group_send)("new_ticket_update_group", event)
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class TicketRead(models.Model):
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ticket_update = models.ForeignKey(TicketUpdate, on_delete=models.CASCADE)
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user = models.ForeignKey(User, on_delete=models.CASCADE)
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read = models.BooleanField(default=False)
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class TicketAttachment(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, null=True, blank=True)
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ticket_update = models.ForeignKey(TicketUpdate, on_delete=models.CASCADE, null=True, blank=True)
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file_path = models.CharField(max_length=255, null=True)
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class TicketUpdateReaction(models.Model):
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REACTION_CHOICES = (
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('Happy', 'Happy'),
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('Indifferent', 'Indifferent'),
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('Sad', 'Sad'),
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)
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customer = models.ForeignKey(User, on_delete=models.CASCADE, null=True)
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reaction = models.CharField(max_length=50, choices=REACTION_CHOICES, null=True)
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ticket_update = models.ForeignKey(TicketUpdate, on_delete=models.CASCADE)
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