{% if ticket.opened_by.id == user.id %}

New Ticket Opened at Ositcom

{% else %}

New Ticket Opened by {{ticket.opened_by.user.first_name}} {{ticket.opened_by.user.last_name}}

{% endif %}

Hello {{user.first_name}},

{% if ticket.opened_by.id == user.id %}

You opened a new ticket at Ositcom with the following details:

{% else %}

A new ticket was opened by {{ticket.opened_by.first_name}} {{ticket.opened_by.last_name}} with the following details:

{% endif %}

Title: {{ ticket.title }}

Description: {{ ticket.description }}

Department: {{ ticket.department.name }}

Regarding: {% if not ticket.project and not ticket.product %} {{ ticket.regarding }} {% elif ticket.product %} {{ ticket.product }} {% elif ticket.project %} {{ ticket.project }} {% endif %}

Opened By: {{ ticket.opened_by.first_name }} {{ ticket.opened_by.last_name }}

Opened Date: {{ ticket.opened_date }}

View Ticket

Regards,
The Ositcom Team