New Ticket Update for: {{update.ticket.title}}

Hello {{user.first_name}},

{% if update.added_by.id == user.id %}

You added a new ticket update with the following details:

{% else %}

A new ticket update has been added by {{update.added_by.first_name}} {{update.added_by.last_name}} with the following details:

{% endif %}

Ticket: {{ update.ticket.title }}

Regarding: {% if not update.ticket.project and not update.ticket.product %} {{ update.ticket.regarding }} {% elif update.ticket.product %} {{ update.ticket.product }} {% elif update.ticket.project %} {{ update.ticket.project }} {% endif %}

Description: {{ update.description|safe }}

Added By: {{update.added_by}} {{update.added_by}}

Date: {{ update.date_added }}

View Update

Regards,
The Ositcom Team