{% if update.added_by.customerprofile %} {% if update.added_by.customerprofile.image %}

{% else %}

{% endif %} {% elif update.added_by.staffprofile %} {% if update.added_by.staffprofile.image %}

{% else %}

{% endif %} {% endif %}

{{update.added_by.first_name}} replied {{update.date_added}}

{{update.description | safe }} {% if update.ticketattachment_set.all %}

{% for file in update.ticketattachment_set.all %}

{% endfor %}

{% endif %}

{% include 'details_templates/partials/ticket-message-reactions.html' %}