{% extends "main.html" %} {%load static%} {% block content %}

Ticket #{{ticket.ticket_number}}

{% if last_ticket_status.status == 'Open' %}

Opened by {{last_ticket_status.added_by.first_name}} at {{last_ticket_status.date_added}}

{% elif last_ticket_status.status == 'Working On' %}

Updated to 'Working On' by {{last_ticket_status.added_by.first_name}} at {{last_ticket_status.date_added}}

{% elif last_ticket_status.status == 'Closed' %}

Closed by {{last_ticket_status.added_by.first_name}} at {{last_ticket_status.date_added}}

{% endif %}

{{ticket.description}}

{% if ticket.ticketattachment_set.all %}
{% for file in ticket.ticketattachment_set.all %}
{{ file.file_path | cut:"static/images/uploaded_ticket_files/" }}{% if not forloop.last %}, {% endif %}
{% endfor %}
{% endif %}
{% for update in ticket_updates %}
{% if update.added_by.customerprofile %} {% if update.added_by.customerprofile.image %} {% else %}
{{ update.added_by.first_name.0 }}{{ update.added_by.last_name.0 }}
{% endif %} {% elif update.added_by.staffprofile %} {% if update.added_by.staffprofile.image %} {% else %}
{{ update.added_by.first_name.0 }}{{ update.added_by.last_name.0 }}
{% endif %} {% endif %}

{{update.added_by.first_name}} replied {{update.date_added}}

{{update.description | safe }} {% if update.ticketattachment_set.all %}
{% for file in update.ticketattachment_set.all %}
{{ file.file_path | cut:"static/images/uploaded_ticket_files/" }}{% if not forloop.last %}, {% endif %}
{% endfor %}
{% endif %}
{% endfor %}
{% csrf_token %}
{% if request.user.customerprofile %} {% if request.user.customerprofile.image %} {% else %}
{{ request.user.first_name.0 }}{{ request.user.last_name.0 }}
{% endif %} {% elif request.user.staffprofile %} {% if request.user.staffprofile.image %} {% else %}
{{ request.user.first_name.0 }}{{ request.user.last_name.0 }}
{% endif %} {% endif %}

Task

{% if points %} {% for point in points %}
{% if point.status == 'Completed' %}

{{point.text}}

{% else %}

{{point.text}}

{% endif %}
{% if point.status == 'Not Completed' or point.status == 'Paused' and not point.status == 'Completed' %} {% endif %} {% if point.status == 'Working On' and not point.status == 'Completed' %} {% endif %} {% if not point.status == 'Completed' and not point.status == 'Paused' %} {% endif %} {% if point.status == 'Completed' %} {% endif %} {% if not point.status == 'Completed' %}
{% csrf_token %}
{% endif %}

Total Time: {{ point.total_activity_time.0 }} hours, {{ point.total_activity_time.1 }} minutes, {{ point.total_activity_time.2 }} seconds

{% if point.status == 'Completed' %}

Completed

{% elif point.status == 'Working On' %}

Working On

{% elif point.status == 'Paused' %}

Paused

{% else %}

Created

{% endif %}
{% endfor %} {% else %}

No Available Points

{% endif %}
{% endblock %}