diff --git a/osinaweb/db.sqlite3 b/osinaweb/db.sqlite3
index 3e8ab5a0..1437cd5b 100644
Binary files a/osinaweb/db.sqlite3 and b/osinaweb/db.sqlite3 differ
diff --git a/osinaweb/osinacore/templates/index.html b/osinaweb/osinacore/templates/index.html
index e82d6522..c93a2444 100644
--- a/osinaweb/osinacore/templates/index.html
+++ b/osinaweb/osinacore/templates/index.html
@@ -12,7 +12,7 @@
 
 
     <!-- TICKETS -->
-    <div class="w-full h-fit bg-white p-3 rounded-md shadow-md">
+    <div class="w-full h-fit bg-white p-3 rounded-md shadow-md {% if not open_tickets %} hidden {% endif %}" id="tickets-div">
         <div class="overflow-x-auto border border-gray-300 rounded-md tableContainer" id="openTickets">
             <table class="min-w-full divide-y">
                 <!-- TABLE HEADER -->
@@ -301,6 +301,10 @@
     newTicketsSocket.onmessage = function(e) {
         const data = JSON.parse(e.data);
         if (data.event_type === 'new_ticket') {
+            const ticketsDiv = document.getElementById('tickets-div');
+            if (ticketsDiv.classList.contains('hidden')) {
+                ticketsDiv.classList.remove('hidden');
+            }
             const html = data.html;
             document.getElementById('tickets').insertAdjacentHTML('afterbegin', html);
         }
@@ -325,6 +329,11 @@
     newTicketUpdatesSocket.onmessage = function(e) {
         const data = JSON.parse(e.data);
         if (data.event_type === 'new_ticket_update_group') {
+            const ticketsDiv = document.getElementById('tickets-div');
+            if (ticketsDiv.classList.contains('hidden')) {
+                ticketsDiv.classList.remove('hidden');
+            }
+
             const html = data.html;
             const ticketId = data.ticket_id;
             console.log(ticketId);
diff --git a/osinaweb/osinaweb/__pycache__/settings.cpython-310.pyc b/osinaweb/osinaweb/__pycache__/settings.cpython-310.pyc
index 95a58adb..4dd1b138 100644
Binary files a/osinaweb/osinaweb/__pycache__/settings.cpython-310.pyc and b/osinaweb/osinaweb/__pycache__/settings.cpython-310.pyc differ
diff --git a/osinaweb/support/__pycache__/consumers.cpython-310.pyc b/osinaweb/support/__pycache__/consumers.cpython-310.pyc
index f332a4d5..d1610cb2 100644
Binary files a/osinaweb/support/__pycache__/consumers.cpython-310.pyc and b/osinaweb/support/__pycache__/consumers.cpython-310.pyc differ
diff --git a/osinaweb/support/consumers.py b/osinaweb/support/consumers.py
index 1e21692d..0b229ae8 100644
--- a/osinaweb/support/consumers.py
+++ b/osinaweb/support/consumers.py
@@ -211,21 +211,26 @@ class NewTicketConsumer(WebsocketConsumer):
     def new_ticket_event(self, event):
         ticket_id = event['ticket_id']
         ticket = Ticket.objects.get(id=ticket_id)
-        is_staff_or_superuser = (
+        is_ticketstaff_member = (
             hasattr(self.user, 'staffprofile') and 
             (self.user.staffprofile in ticket.get_all_ticket_staff() or self.user.is_superuser)
         )
-        if is_staff_or_superuser:
+        is_ticket_customer = (
+            hasattr(self.user, 'customerprofile') and 
+            (self.user.customerprofile == ticket.customer))
+        if is_ticketstaff_member or is_ticket_customer:
             context = {'ticket': ticket, 'new': True}
-            html = render_to_string("details_templates/partials/ticket-display.html", context)
-
+            if is_ticketstaff_member:
+                html = render_to_string("details_templates/partials/staff-ticket-display.html", context)
+            else:
+                html = render_to_string("details_templates/partials/customer-ticket-display.html", context)
             self.send(text_data=json.dumps({
                 'event_type': 'new_ticket',
-                'html': html
+                'html': html,
+                'ticket_id': ticket_id
             }))
 
 
-
 class NewTicketUpdateConsumer(WebsocketConsumer):
     def connect(self):
         self.user = self.scope['user']