diff --git a/osinaweb/db.sqlite3 b/osinaweb/db.sqlite3
index 4c7905b4..bb768c73 100644
Binary files a/osinaweb/db.sqlite3 and b/osinaweb/db.sqlite3 differ
diff --git a/osinaweb/static/js/tickets/tickets-room.js b/osinaweb/static/js/tickets/tickets-room.js
index 19b3b96f..206600fd 100644
--- a/osinaweb/static/js/tickets/tickets-room.js
+++ b/osinaweb/static/js/tickets/tickets-room.js
@@ -63,7 +63,7 @@ function app(socket) {
 
 function initializeWebSocket() {
     const ticketId = document.getElementById('ticketId').textContent.trim();
-    const wsUrl = `ws://${window.location.host}/ws/ticketroom/${ticketId}/`;
+    const wsUrl = `wss://${window.location.host}/ws/ticketroom/${ticketId}/`;
     const socket = new WebSocket(wsUrl);
 
     socket.onopen = () => {
diff --git a/osinaweb/support/__pycache__/urls.cpython-310.pyc b/osinaweb/support/__pycache__/urls.cpython-310.pyc
index de29f7e6..2e10f86e 100644
Binary files a/osinaweb/support/__pycache__/urls.cpython-310.pyc and b/osinaweb/support/__pycache__/urls.cpython-310.pyc differ
diff --git a/osinaweb/support/__pycache__/views.cpython-310.pyc b/osinaweb/support/__pycache__/views.cpython-310.pyc
index 0304ad4b..228ae55e 100644
Binary files a/osinaweb/support/__pycache__/views.cpython-310.pyc and b/osinaweb/support/__pycache__/views.cpython-310.pyc differ
diff --git a/osinaweb/support/add/__pycache__/urls.cpython-310.pyc b/osinaweb/support/add/__pycache__/urls.cpython-310.pyc
new file mode 100644
index 00000000..6932733b
Binary files /dev/null and b/osinaweb/support/add/__pycache__/urls.cpython-310.pyc differ
diff --git a/osinaweb/support/add/__pycache__/views.cpython-310.pyc b/osinaweb/support/add/__pycache__/views.cpython-310.pyc
new file mode 100644
index 00000000..7edaf795
Binary files /dev/null and b/osinaweb/support/add/__pycache__/views.cpython-310.pyc differ
diff --git a/osinaweb/support/add/urls.py b/osinaweb/support/add/urls.py
new file mode 100644
index 00000000..1ada3519
--- /dev/null
+++ b/osinaweb/support/add/urls.py
@@ -0,0 +1,10 @@
+from django.urls import path
+from . import views
+from django.conf.urls.static import static
+from django.conf import settings
+
+urlpatterns = [
+    path('tickets/<str:ticket_number>/department/', views.add_ticket_department_modal, name='addticketdepartmentmodal'),
+    path('tickets/<str:ticket_number>/member/', views.add_ticket_member_modal, name='addticketmembermodal'),
+]
+
diff --git a/osinaweb/support/add/views.py b/osinaweb/support/add/views.py
new file mode 100644
index 00000000..3749dd9a
--- /dev/null
+++ b/osinaweb/support/add/views.py
@@ -0,0 +1,27 @@
+
+
+from django.shortcuts import render, get_object_or_404
+from support.models import *
+from osinacore.decorators import *
+
+
+
+def add_ticket_department_modal(request):
+
+    context = {     
+
+    }
+
+    return render(request, 'add_templates/add-ticket-department-modal.html', context)
+
+
+
+
+def add_ticket_member_modal(request):
+
+    context = {     
+
+    }
+
+    return render(request, 'add_templates/add-ticket-member-modal.html', context)
+
diff --git a/osinaweb/support/urls.py b/osinaweb/support/urls.py
index d6d9e493..50316e7d 100644
--- a/osinaweb/support/urls.py
+++ b/osinaweb/support/urls.py
@@ -20,11 +20,11 @@ from django.conf.urls.static import static
 from django.conf import settings
 
 urlpatterns = [
+    path('add/', include('support.add.urls')),
     path('tickets/<str:ticket_number>/', views.ticket_room, name='ticketroom'),
     path('tickets/<str:ticket_number>/settings/', views.ticket_settings, name='ticketsettings'),
 
-    path('add-ticket-department', views.add_ticket_department_modal, name='addticketdepartmentmodal'),
-    path('add-ticket-member', views.add_ticket_member_modal, name='addticketmembermodal'),
+
 ]
 
 urlpatterns += static(settings.MEDIA_URL, document_root=settings.MEDIA_ROOT)
\ No newline at end of file
diff --git a/osinaweb/support/views.py b/osinaweb/support/views.py
index 19b0911c..22fe05ca 100644
--- a/osinaweb/support/views.py
+++ b/osinaweb/support/views.py
@@ -2,15 +2,30 @@ from django.shortcuts import render, get_object_or_404
 from .models import *
 from .decorators import *
 from osinacore.decorators import *
+from django.http import Http404
 
 # Create your views here.
-@ticket_member_required
 def ticket_room(request, ticket_number):
-    if hasattr(request.user, 'customerprofile'):
+    ticket = get_object_or_404(Ticket, ticket_number=ticket_number)
+
+    if hasattr(request.user, 'customerprofile') and request.user.customerprofile == ticket.customer:
         base_template = "customer_main.html"
-    else:
+    elif hasattr(request.user, 'staffprofile'):
+        latest_department = TicketDepartment.objects.filter(ticket=ticket).order_by('-date_added').first()
+        ticket_department_staffs = latest_department.department.get_staff()
+        ticket_staffs = TicketStaff.objects.filter(ticket=ticket)
+        if any(request.user.staffprofile == staff.staff for staff in ticket_staffs):
+            base_template = "main.html"
+        elif request.user.staffprofile in ticket_department_staffs:
+            base_template = "main.html"
+        else:
+            raise Http404("You are not authorized to view this ticket.")
+    elif request.user.is_superuser:
         base_template = "main.html"
-    ticket = get_object_or_404(Ticket, ticket_number=ticket_number)
+    else:
+        raise Http404("You are not authorized to view this ticket.")
+
+
     ticket_updates = TicketUpdate.objects.filter(ticket=ticket).order_by('id')
     for update in TicketUpdate.objects.filter(ticket=ticket).exclude(added_by=request.user).order_by('id'):
         if not TicketRead.objects.filter(ticket_update=update, user=request.user).exists():
@@ -79,23 +94,3 @@ def ticket_settings(request, ticket_number):
 
 
 
-@ticket_member_required
-def add_ticket_department_modal(request):
-
-    context = {     
-
-    }
-
-    return render(request, 'add_templates/add-ticket-department-modal.html', context)
-
-
-
-@ticket_member_required
-def add_ticket_member_modal(request):
-
-    context = {     
-
-    }
-
-    return render(request, 'add_templates/add-ticket-member-modal.html', context)
-