new

osinaweb/osinacore/add/views.py

@@ -659,22 +659,30 @@ def add_ticket(request, customer_id):
     customer_orders_completed = customer_orders_with_last_status.filter(orderstatus__status='Completed', orderstatus__date=F('max_status_date'))
     customer_products = OrderItem.objects.filter(active__in=[True, None], item__type='Product', order__customer=customer, order__in=customer_orders_completed)
     customer_projects = Project.objects.filter(customer=customer)
-    departments = Department.objects.all().order_by('name')
+    all_departments = Department.objects.all().order_by('name')
+
+    support_department = get_object_or_404(Department, name='Support')
     
     if request.method == 'POST':
         project = None
         product = None
-        department_ids = request.POST.getlist('departments')  # Changed to get a list of department IDs
-        selected_departments = Department.objects.filter(id__in=department_ids)
         regarding = 'General/Account/Billing'
+        departments = [support_department]
         
         if request.POST.get('project'):
             project = get_object_or_404(Project, id=request.POST.get('project'))
             regarding = 'Project/Product'
+            project_types = project.project_type.all() 
+            departments = [project_type.department for project_type in project_types]
         
         elif request.POST.get('product'):
             product = get_object_or_404(Item, id=request.POST.get('product'))
+            departments = [product.item_type.department]
             regarding = 'Project/Product'
+
+        if request.POST.getlist('departments'):
+            department_ids = request.POST.getlist('departments')  
+            departments = Department.objects.filter(id__in=department_ids)
         
         ticket = Ticket(
             status='Open',
@@ -689,7 +697,7 @@ def add_ticket(request, customer_id):
         )
         ticket.save()
         
-        ticket.departments.set(selected_departments)  # Assign multiple departments
+        ticket.departments.set(departments)  
         
         ticket_status_update = TicketStatus(
             ticket=ticket,
@@ -712,7 +720,7 @@ def add_ticket(request, customer_id):
         'customer_products': customer_products,
         'customer_projects': customer_projects,
         'customer': customer,
-        'departments': departments
+        'all_departments': all_departments
     }
 
     return render(request, 'add_templates/add-ticket.html', context)

osinaweb/osinacore/templates/add_templates/add-ticket.html

@@ -33,13 +33,10 @@
             <div class="w-full hidden" id="projectsSelectTag">
                 <label class="text-gray-500">Choose one of {{customer.user.first_name}}'s projects:</label>
                 <select name="project" class="w-full h-[50px] py-1 px-3 border border-gray-300 outline-none rounded-md mt-1">
-                    {% if not customer_projects %}
                     <option value="" selected disabled>Select Project</option>
-                    {% else %}
                     {% for customer_project in customer_projects %}
                     <option value="{{customer_project.id}}">{{customer_project.name}}</option>
                     {% endfor %}
-                    {% endif %}
                 </select>
             </div>
 
@@ -47,13 +44,10 @@
             <div class="w-full hidden" id="productsSelectTag">
                 <label class="text-gray-500">Choose one of {{customer.user.first_name}}'s products/subscriptions:</label>
                 <select name="product" class="w-full h-[50px] py-1 px-3 border border-gray-300 outline-none rounded-md mt-1" >
-                    {% if not customer_products %}
                     <option value="" selected disabled>Select Product</option>
-                    {% else %}
                     {% for customer_product in customer_products %}
                     <option value="{{customer_product.item.id}}">{{customer_product.item.title}}</option>
                     {% endfor %}
-                    {% endif %}
                 </select>
             </div>
 
@@ -62,7 +56,7 @@
                 <label class="text-gray-500">Department:</label>
                 <select name="department" class="w-full h-[50px] py-1 px-3 border border-gray-300 outline-none rounded-md mt-1" >
                     <option value="" selected disabled>Select Department</option>
-                    {% for department in departments %}
+                    {% for department in all_departments %}
                     <option value="{{department.id}}">{{department.name}}</option>
                     {% endfor %}
                 </select>