diff --git a/osinaweb/support/__pycache__/consumers.cpython-310.pyc b/osinaweb/support/__pycache__/consumers.cpython-310.pyc
index 7e41e5f7..f664b3e4 100644
Binary files a/osinaweb/support/__pycache__/consumers.cpython-310.pyc and b/osinaweb/support/__pycache__/consumers.cpython-310.pyc differ
diff --git a/osinaweb/support/consumers.py b/osinaweb/support/consumers.py
index 1a3125df..476b39ba 100644
--- a/osinaweb/support/consumers.py
+++ b/osinaweb/support/consumers.py
@@ -198,6 +198,46 @@ class TicketRoomConsumer(WebsocketConsumer):
         })) 
 
 
+
+class NewTicketConsumer(WebsocketConsumer):
+    def connect(self):
+        self.user = self.scope['user']
+        async_to_sync(self.channel_layer.group_add)(
+            "new_ticket_group",
+            self.channel_name
+        )
+        self.accept()
+
+    def disconnect(self, close_code):
+        async_to_sync(self.channel_layer.group_discard)(
+            "new_ticket_group",
+            self.channel_name
+        )
+
+    def new_ticket_event(self, event):
+        ticket_id = event['ticket_id']
+        ticket = Ticket.objects.get(id=ticket_id)
+        is_ticketstaff_member = (
+            hasattr(self.user, 'staffprofile') and 
+            (self.user.staffprofile in ticket.get_all_ticket_staff() or self.user.is_superuser)
+        )
+        is_ticket_customer = (
+            hasattr(self.user, 'customerprofile') and 
+            (self.user.customerprofile == ticket.customer))
+        if is_ticketstaff_member or is_ticket_customer:
+            context = {'ticket': ticket, 'new': True}
+            if is_ticketstaff_member:
+                html = render_to_string("details_templates/partials/staff-ticket-display.html", context)
+            else:
+                html = render_to_string("details_templates/partials/customer-ticket-display.html", context)
+            self.send(text_data=json.dumps({
+                'event_type': 'new_ticket',
+                'html': html,
+                'ticket_id': ticket_id
+            }))
+
+
+
 class NewTicketUpdateConsumer(WebsocketConsumer):
     def connect(self):
         self.user = self.scope['user']