Hello {{staff_first_name}},
A new ticket has been opened by {{ticket.customer.user.first_name}} {{ticket.customer.user.last_name}} with the following details:
Title: {{ ticket.title }}
Description: {{ ticket.description }}
Department: {{ ticket.department.name }}
Regarding: {% if not ticket.project and not ticket.product %} {{ ticket.regarding }} {% elif ticket.product %} {{ ticket.product }} {% elif ticket.project %} {{ ticket.project }} {% endif %}
Opened By: {{ ticket.opened_by.first_name }} {{ ticket.opened_by.last_name }}
Opened Date: {{ ticket.opened_date }}
Regards,
The Ositcom Team