Hello {{staff_first_name}},
A new ticket update has been added by {{ticket_update.ticket.customer.user.first_name}} {{ticket_update.ticket.customer.user.last_name}} with the following details:
Ticket: {{ ticket_update.ticket.title }}
Regarding: {% if not ticket_update.ticket.project and not ticket_update.ticket.product %} {{ ticket_update.ticket.regarding }} {% elif ticket_update.ticket.product %} {{ ticket_update.ticket.product }} {% elif ticket_update.ticket.project %} {{ ticket_update.ticket.project }} {% endif %}
Description: {{ ticket_update.description|safe }}
Added By: {{ticket_update.ticket.customer.user.first_name}} {{ticket_update.ticket.customer.user.last_name}}
Date: {{ ticket_update.date_added }}
Regards,
The Ositcom Team