<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>New Ticket Update</title>
    <style>
        body {
            font-family: Arial, sans-serif;
            line-height: 1.6;
            margin: 0;
            padding: 0;
            background-color: #f9f9f9;
            text-align: center;
        }
        .container {
            max-width: 600px;
            margin: 0 auto;
            padding: 20px;
            background-color: #ffffff;
            border-radius: 8px;
            box-shadow: 0 0 10px rgba(0, 0, 0, 0.1);
        }
        h2 {
            color: #20336b;
        }
        p {
            color: #374a7a;
        }
        .btn {
            display: inline-block;
            padding: 10px 20px;
            background-color: #20336b;
            color: #ffffff;
            text-decoration: none;
            border-radius: 5px;
            transition: background-color 0.3s ease;
        }
        .btn:hover {
            background-color: #374a7a;
        }
    </style>
</head>
<body>
    <div class="container">
        <h2>New Ticket Update for: {{update.ticket.title}}</h2>
        <p>Hello {{user.first_name}},</p>
        {% if update.added_by.id == user.id %}
            <p>You added a new ticket update with the following details:</p>
        {% else %}
            <p>A new ticket update has been added by {{update.added_by.first_name}} {{update.added_by.last_name}} with the following details:</p>
        {% endif %}
        <p><strong>Ticket:</strong> {{ update.ticket.title }}</p>
        <p><strong>Regarding:</strong> 
            {% if not update.ticket.project and not update.ticket.product %}
                {{ update.ticket.regarding }}
            {% elif update.ticket.product %}
                {{ update.ticket.product }}
            {% elif update.ticket.project %}
                {{ update.ticket.project }}
            {% endif %}</p>
        <p><strong>Description:</strong> {{ update.description|safe }}</p>
        <p><strong>Added By:</strong> {{update.added_by}} {{update.added_by}}</p>
        <p><strong>Date:</strong> {{ update.date_added }}</p>
        <p><a class="btn" href="https://osina.ositcom.com/tickets/{{update.ticket.ticket_number}}/">View Update</a></p>
        <p>Regards,<br>The Ositcom Team</p>
    </div>
</body>
</html>
